A ticketing system is the most common medium of communication that hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to handle an issue that takes a certain amount of time to examine or that needs to be escalated to a sysadmin. In this way, all comments added by either side will be kept in one place in case somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, so you will have to sign in and out of no less than 2 accounts to accomplish some operation or to get in touch with the company’s technical support staff. If you desire to administer a number of domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Moreover, it might take a considerable length of time for the hosting provider to reply to your ticket request.