If your web hosting supplier supplies live chat support, you'll be able to speak with a representative live and find out useful info or get an issue resolved promptly. The main advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with Internet access, so you won't pay any charges if you are in a different country or state. Furthermore, it is quicker to copy and paste info for example domains, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the telephone. The live chat is also a considerably faster way to contact the website hosting service provider's support crew in comparison to using a ticketing system. What's more, if some trouble requires a bit more time to be dealt with, you're able to do something different while you wait for support on the live chat, therefore you will not lose time - something that's impossible in case you are on the phone.