The client support that you'll receive from your shared hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical problem with a current account. Prompt and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from a real website hosting supplier and not from some reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a couple of days to get a reply to your query, so your websites may remain offline for a long time. Alternatively, a provider that offers different means of communication and has a technical support staff available at any time will assist you to right away and help you limit or totally avoid any downtime and possible losses.