Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • All your support requests will be replied to within maximum 60 min after the ticket or email was submitted. If your issue needs further assistance from an administrator, we will direct the ticket or the email to the person on duty and will leave a comment to inform you that more time will be needed for finding a solution. And if you take advantage of our Administration Services package, any of the server management services included there will be executed whenever you desire.

  • Top quality support service

  • A Topflight Customer Care Service

  • Should you require any assistance while using our Website Control Panel or with any of the applications that we’ve installed on the dedicated server for you, you can reach our tech support team at any moment via the ticketing system. Additionally, should you need help administering your dedicated hosting server, you can order our Administration Services package, which includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel has been preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of how–to articles have video versions that demonstrate all the actions that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Website Control Panel section.