Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service crew is trained to fast deal with all Linux shared hosting users’ issues and assistance questions. Via our ticket system, it will be possible to fill in your inquiry and a support team representative will go back to you within maximum one hour. Basically, practice has shown that the ordinary response time frame is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is supplied by a group of capable techs who are ready to react to your questions straight away. You’ll be able to get hold of the support crew by opening a tech support ticket from your Website Control Panel or by sending us an e–mail message. On business days, you can also contact us on the phone or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has an in depth know–how base which is integrated into all parts. In each section, you will find a Help control key that will load for you a group of step–by–step tutorials on how to make use of a particular function or accomplish a selected action. Also, we have made short training films so that you could get a better idea of the Control Panel’s interface.