1 hour ticket response
We are focused on providing a prompt and adequate answer to each tech support ticket posted by a client. Our accomplished help desk support staff members will examine your issue and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. In reality, our average response time has proven to be 20 minutes.
A Top–Quality Support Service
Each member of our customer service staff has many years of experience in the Linux shared hosting arena and the majority of them have been with us for at least 5 years. They are all prepared to answer all your inquiries in the most efficient manner possible.
An Intuitive Help Center Section
To help you find a quick hint on how you can use a specific feature, we have incorporated a truly user–friendly Help section in the Website Control Panel. You can search through a big selection of web hosting account management articles and website administration articles, browse the F.A.Q. archive or watch our step–by–step video tutorials.
